RETURN POLICY Your satisfaction is guaranteed. Our reputation for quality merchandise and service is founded on many years of customer goodwill. SHIPPING: All items will be shipped via UPS or USPS Ground. Please allow 7 to 10 days for delivery. Occasionally items ordered together may be shipped separately. Sorry, we cannot ship C.O.D. or to a post office box. RETURN POLICY: All sales are Final unless they are found to be damaged or defective. We must be notified of the situation within 3 days of your receipt. all merchandise found to be defective can only be exchanged for the same item. You must contact by email to return@zaklee.com for Return Authorization Number. All RAMs take 7-10 days to process after we receive defective merchandise back. Shipping and Handling is not refundable. All Return Products found to be no-defective upon inspection will be subject to a 15% service fee. Purchaser is responsible for all shipping cost incurred. RETURN SHIPPING: In case of exchange customers is responsible for shipping charges that apply to deliver item to us. We cover shipping charges of the exchange item to customer. Under NO circumstances will any shipping and processing fees be refunded. Back